InstantService
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InstantService (now Oracle) is an application service provider of integrated chat, email management, knowledge base and lead capture solutions.
ATG acquired InstantService in January 2010 for $17M. Oracle acquired ATG and InstantService IP for $1 billion in November 2010.
The original InstantService web site remains online at wwwc.instantservice.com.
Source: http://www.crunchbase.com/company/instantservic
Link for More Info
http://instantservice.com/us/corporate/contact/about-your-account-070507.html