Tag Category

Optimization and Personalization

Product By

RightNow Technologies

Tag Details

Through closed-loop marketing and integrated analytics, Oracle RightNow Engage enhances the customer experience by leveraging a business toolset that delivers proactive, highly personalized communications, while providing businesses with real-time actionable insights into building loyalty and driving revenue.

• Create proactive, relevant communications based on complete knowledge of the customer and their history
• Capture actionable voice of the customer insights across channels
• Turn actionable insight into timely, informed, and effective business decisions
• Optimize both the quality of the customer experience and the operational efficiency of multi-channel engagement

Source: http://www.oracle.com/us/products/applications/rightnow/engage/overview/index.html

Link for More Info

http://www.oracle.com/us/products/applications/rightnow/engage/overview/index.html

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